Shipping policy

At Forward Products, we pride ourselves on providing reliable, flexible, and customer-focused delivery. Our aim is simple: to make sure every order arrives on time, in great condition, and with a service you can trust. 

From careful order processing to secure packaging and dependable transport, our team goes the extra mile to ensure your products reach you exactly when you need them. 

 

Our Delivery Area  
 
We operate from our West Midlands distribution hub, with a dedicated fleet of Forward Products vans and lorries delivering directly across our in-area locations, please click here to see our delivery area postcodes. 

For customers outside this area, we partner with trusted courier services to maintain our high delivery standards across the UK Mainland. 

 

Delivery Information 

 

Next Day Delivery

·       Cut-off time: Orders placed before 2:30pm (in stock items) are delivered the next working day.

·       Non-stock items: Will be delivered immediately when available, please call our team to confirm lead times. 

·       Local area: click here to see postcodes, deliveries made using our own Forward Products vans.

·       UK Mainland: are delivered the next working day by parcel courier*.

·       Smaller deliveries: May be carried out by parcel courier. 

 

* Reliant on courier fulfilling next day promise.

 

Same Day Delivery (local area only) 

·       Available on request if items in stock and ordered by 10.00am.

·       Charge: £14.95 per order (applies to all orders regardless of value). 

·       For orders under £30, standard carriage applies plus £14.95 same-day fee. 

 

Eco Delivery Option

·       Available at no extra cost.

·       Flexible delivery within 5 working days.

·       Smaller deliveries fulfilled by courier.

·       Supports our sustainability commitment.

 

Excluded Areas

Deliveries to some locations are subject to extended lead times and different charges: 

·       Scotland

·       Northern Ireland

·       Channel Islands

·       Deliveries will be carried out by parcel courier.

·       Delivery charges calculated at checkout.

 

Carriage Charges 

·       Orders under £30 = £5.95 

·       Orders £30+ = Free 

 

 

Product-Specific Delivery Information 

Furniture: Generally delivered fully assembled or installed onsite unless otherwise specified in the product description as an item supplied flat-packed for self-assembly. 

 

 

Summary of Charges 

 

Area	Delivery Time	Order Value	Carriage Cost
Local & UK Mainland	Next Day (if in stock, ordered by 2:30pm)	Over £30	Free
Local & UK Mainland	Next Day (if in stock, ordered by 2:30pm)	Under £30	£5.95
Same Day (Local Area* only)	Same Day (if in stock, ordered by 10:00am)	Any order	£14.95 (plus £5.95 if order value under £30)
Local & UK Mainland	Eco Option – (if in stock, within 5 working days)	Over £30	Free
Local & UK Mainland	Eco Option – (if in stock, within 5 working days)	Under £30	£5.95
Scotland, Northern Ireland & Channel Islands	Delivery usually within 5-7 days	Any order	Freight at cost – calculated at checkout

 

* To check Local Area postcodes click here.