Delivery Policy
Learn About Your Delivery Options
Dispatch
Order before 2:30 pm for same day dispatch.*
*in-stock items only
Dispatch
Same day delivery - Order before 10:00 am.*
All other delivery methods - Order before 2:30 pm for same day dispatch.*
*in-stock items only
Costs
Under £30 basket value - £4.95
Over £30 basket value - Free
Scottish highlands - £40
Costs
Same day shipping - £9.95 (available on request)
All other delivery methods (under £30 spend) - £4.95
All other delivery methods (over £30 spend) - Free
Delivery Times
- Eco-delivery - Up to 5 working days
- Next day delivery - 1 working day
- Scottish highlands - 3-5 working days
Delivery Times
- Eco-delivery - Up to 5 working days
- Next day delivery - 1 working day
- Same day delivery - Same day
Courier Service
- Eco-delivery - DHL
- Next day delivery - DHL
- Pallet deliveries = Pallet Force
Courier Service
Small orders (less than 4 boxes) - DHL
All other orders - DDS provided by Forward Education DBS checked drivers.
Complete Delivery Policy
At Forward Products, we pride ourselves on providing reliable, flexible, and customer-focused delivery. Our aim is simple: to make sure every order arrives on time, in great condition, and with a service you can trust. From careful order processing to secure packaging and dependable transport, our team goes the extra mile to ensure your products reach you exactly when you need them.
Our Delivery Area
We operate from our West Midlands distribution hub, with a dedicated fleet of Forward Products vans and lorries delivering directly across our in-area locations.
For customers outside this area, we partner with trusted courier services to maintain our high delivery standards across the UK Mainland.
Delivery Information
Next Day Delivery
Cut-off time: Orders placed before 2:30pm (in stock items) are delivered the next working day.
Non-stock items: Will be delivered immediately when available, please call our team to confirm lead times.
Local area: deliveries made using our own Forward Products vans.
UK Mainland: are delivered the next working day by parcel courier*.
Smaller deliveries: May be carried out by parcel courier.
*Reliant on courier fulfilling next day promise.
Same Day Delivery (Local Area Only)
Available on request if items in stock and ordered by 10.00am.
Charge: £9.95 per order (applies to all orders regardless of value).
For orders under £30, standard carriage applies plus £9.95 same-day fee.
Eco Delivery
Available at no extra cost.
Flexible delivery within 5 working days.
Smaller deliveries fulfilled by courier.
Supports our sustainability commitment.
Excluded Areas
Deliveries to some locations are subject to extended lead times and different charges:
- Scotland
- Northern Ireland
- Channel Islands
Deliveries will be carried out by parcel courier.
Delivery charges calculated at checkout.
Carriage Charges
Orders under £30 = £4.95
Orders £30+ = Free
Product Specifics Delivery Information
Furniture: Generally delivered
fully assembled or installed onsite unless otherwise specified in the product
description as an item supplied flat-packed for self-assembly.