Returns Policy
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Forward Education operates a 10 working day returns window. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required for all returns. Please note, we are unable to accept return requests submitted outside of this timeframe.
Stock Types
In Stock Items
Must be reported within 10 working days.
If correctly supplied by Forward Education, a handling fee applies: £10 or 15% of goods value (whichever is greater).
Direct Items
Must be reported within 2 working days.
If correctly supplied, restocking fees of up to 50% apply.
Some direct items may not be returnable.
Specially Sourced Products & Bespoke Orders
Some products supplied by Forward Products or Forward Furniture are not eligible for return. These include any perishable goods such as food; personalised orders such as printed exercise books; bespoke made to order items such as some furniture products; and products that we do not usually carry in stock that have been specially sourced for your order. If you would like further clarification on which products are not eligible, please contact customercare@forwardproducts.co.uk.
Requesting a Return
To request a return, you can contact us at customercare@forwardproducts.co.uk or call us on 01527 878348.
Returns address:
Forward Products (2013) Ltd
Unit 11
Sherwood Road
Bromsgrove
England
B60 3DR
If your return is accepted, you are responsible for safe return of your order. Items sent back to us without first requesting a return will not be accepted. Please note Forward Products is not responsible for any damage or loss of product occurred during the returns shipping process.
Damaged Items
If you receive a damaged or defective item, please email our customer care team immediately. Please provide photos of the damaged or defective items to expedite the return process.
Processing Time
Once your return has arrived at Forward Products, it will be processed within 7 working days (unless your item has been supplied direct, please allow 10-14 days) If your case is eligible for a refund, a credit of equal value will be applied to your account.
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Processing Time
Forward Education operates a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Once your return has arrived at Forward Education, it will be processed within 7 working days. If your case is eligible for a refund, payment will be refunded to the original payment method.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its
original packaging. You'll also need proof of purchase. Food and personalised products are not eligible for return.
To Request a Return
To request a return, you can contact us at customercare@forwardeducation.co.uk or call us on 01527 878348.
Returns address:
Forward Education
Unit 11,
Bromsgrove,
B60 3DR
United Kingdom
If your return is accepted, you are responsible for safe return of your order. Items sent back to us without first requesting a return will not be accepted. Please note Forward Education s not responsible for any damage or loss of product occurred during the returns shipping process. If you receive a damaged or defective item, please contact us immediately. Please provide photos of the damaged or defective item by email to expedite the return process.
Forward Products return policy complies with UK Distance Selling Regulations.